RENTAL PROGRAM · NORTH AMERICA· REAL INVENTORY · NO UPFRONT PAYMENT
SUPPORT · MON–FRI · 8A–6P PST·1·888·MODCO·RX/1.888.542.6620·info@modco.com

Privacy
Policy.

Modco Rentals collects only what we need to process your rental requests and run our business. This page explains what we collect, how we use it, and your rights around it.

Effective date: January 1, 2025

When you submit a rental request, create an account, or contact us, we may collect:

  • Your name, company name, and job title
  • Email address and phone number
  • Billing and shipping addresses
  • Show and event details you provide during the rental flow
  • Payment information — processed securely through our payment provider; we do not store card details directly
  • Browser and device information collected automatically when you use our site (see Cookies below)

We use the information you provide to:

  • Process and manage your rental orders
  • Communicate with you about availability, confirmations, and logistics
  • Maintain your account and order history
  • Send transactional emails related to your orders
  • Improve the site and our rental program
  • Meet our legal and financial record-keeping obligations

We do not sell your personal information to third parties. We do not use your data for advertising or share it with data brokers.

We share your information only where necessary to operate our business:

  • Logistics partners — to coordinate freight and warehouse operations for your order
  • Payment processors — to handle billing securely
  • Software tools — we use a small set of business tools (CRM, email, order management) that may store data on our behalf under their own privacy agreements
  • Legal requirements — if required by law or valid legal process

Our site uses cookies and similar tracking technologies to keep the site working, remember your preferences, and understand how visitors use our pages.

We do not use advertising or cross-site tracking cookies. You can configure your browser to block or delete cookies at any time — some site features may not function correctly if you do.

We keep your information for as long as your account is active or as needed to service your orders. Financial and transactional records are retained for a minimum of seven years to meet accounting and legal obligations.

You can request deletion of your account and personal data at any time. We'll honor that request within 30 days except where retention is required by law.

Depending on where you're located, you may have the right to:

  • Access a copy of the personal data we hold about you
  • Correct inaccurate information
  • Request deletion of your data
  • Object to or restrict certain uses of your data
  • Receive your data in a portable format

To make any of these requests, email us at info@modco.com. We'll respond within 30 days.

We take reasonable technical and organizational steps to protect your information — including encrypted connections, access controls, and working only with reputable service providers. No system is completely foolproof, but we take data security seriously.

We may update this policy from time to time. When we do, we'll update the effective date at the top of the page. For significant changes, we'll send a notice to customers with active accounts.

Privacy questions?

Email us at info@modco.com. We'll get back to you within two business days.